Política de envío

HOW SOON WILL MY ORDER SHIP?

Due to increased capacity challenges that our shipping carriers are facing, the listed shipping timelines are our goal, but during this period please allow additional time for transit and tracking updates. We are working hard to get your orders out as quickly and safely as possible!

The majority of our in-stock orders will be processed within 1-5 business days (M-F), regardless of the shipping method chosen during checkout. However, some orders may experience slightly longer than normal processing times. We are processing all orders as quickly as possible and we will automatically notify you via email once your order has shipped

 

PLEASE NOTE: During peak holiday seasons, weekends or high traffic promotions - processing orders may take additional time beyond the 1-3 business day window. 

 

For US Orders:

In stock, non-pre-order items shipping to the United States are sent by UPS or US Mail (USPS) depending on weight and usually take 7-10 business days to arrive.

 

For APO/Military Addresses:

Please expect an average transit time of 10-21 business days.

 

For International shipments (including Canada and Mexico):

International orders will be shipped international post (mail) and may take up to 21 business days to arrive. International shipments may be held by your local Customs Authority for an additional 10-14 days depending on the customs laws in your country. Therefore, it is best to allow 4-8 weeks for delivery.  Unfortunately, at this time we are unable to provide tracking for international orders.

 

For Brazil Customers:

Due to new laws within Brazil, carriers will no longer permit delivery without a tax ID; this is to help decrease the amount of lost orders. You will be asked for your tax ID at checkout.

 

For Backorder Items:

If you do not receive your item(s) within the above time frames, one or some of your items may have been backordered, in which case we will ship the remainder of your order to you. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.

 

For stores that offer expedited shipping, orders must be placed by 10am PST on weekdays in order to ship the same day. Orders placed after that time will ship the following day. Orders placed on weekends will ship Monday. If an item is out of stock, it will ship expedited once stock has been replenished. Expedited shipping is not available to PO Boxes or military addresses.

 

HOW DO YOU CALCULATE SHIPPING CHARGES?

 

DOMESTIC $7.99 USD
INTERNATIONAL $15.99 USD

 

For stores that offer expedited shipping, orders must be placed by 10am PST on weekdays in order to ship the same day. Orders placed after that time will ship the following day. Orders placed on weekends will ship Monday. If an item is out of stock, it will ship expedited once stock has been replenished.

*If shipping to an address outside the United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.  Taxes/duties are calculated based on the original retail price of the items in your order and does not include any discounts or promotions.

***Attention European Union Customers*** 

Due to a recent update in customs regulations, shipments to the European Union will be subject to an additional duty charged upon delivery. 
We apologize for any inconvenience. 
(Please note: If you refuse delivery, we cannot replace your order as the replacement shipment would also be subject to the same duties upon delivery.)

 

 

HOW DO I TRACK MY ORDER AFTER IT SHIPS?

You will receive a shipping confirmation email, along with tracking information once your US/domestic  order has been shipped from our warehouse. If you have not received it within 24 hours after your order has shipped, please check your Junk Mail folder or reach out to us via our contact page for assistance.

Unfortunately, at this time we are unable to provide tracking for international orders or PO Boxes.

 

HOW DO YOU FULFILL PRE-ORDERS?

What is a Pre-Order?:

Pre-orders are orders taken prior to the official release of an album or product. Because we do not store credit card information, we will charge your account at the time you place the order. 

When will my Pre-Order Ship?:

The scheduled release date of your items will be shown on both the details page and in the shopping cart. 

We do our best to deliver your order on time, however if we experience delays, the product release date may change. Our Pre-Order items normally have a scheduled release date when they are initially announced, however due to unexpected changes in product production, warehouse operations, or other issues outside of our control (such as the COVID-19 pandemic) – the scheduled release dates are only estimated time-frames and not exact dates until the product is closer to being released. Please be aware that release dates are subject to change.

When will my Pre-Order Arrive?:

If you live in the U.S. and would like to receive your music on or around release date, please place your order no later than 10 days before the scheduled release date.  International orders will not arrive by the US release date and may take an additional 3-6 weeks to get to you.